There are some things your home wishes for - fast internet is one of them! Stream, download, share faster than ever with the most advanced WiFi into the comfort of your own home.
info Celcom Fibre is exclusively available in Sabah.
info Latest serviceable districts: Keningau, Kota Belud, Kota Kinabalu, Kota Marudu, Kudat, Lahad Datu, Penampang, Putatan, Sandakan, Tawau.Plans assessment FAQ question_answer
RM 180 80
RM 280 120
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What is Celcom Home Fibre?
Celcom Home Fibre is a service that provides High Speed Internet (HSI) and Voice over Internet Protocol (VoIP), using optical fibre technology offered to residential customers. It allows you to enjoy a stable high-speed connection directly to your computer or via seamless WiFi access anywhere within your home.
Where can I check the coverage area?
HSI provides free coverage check service here.
What are the conditions for subscription?
Celcom Home Fibre is available for residential customers who register using their IC or Passport number.
Where can I subscribe to Celcom Home Fibre?
You may subscribe to the service with us HighSpeedInternet (HSI) for hassleless online registration experience.
How much are the monthly fees?
Please refer to below for our plan offerings and fees (unless during promotional periods):
|Package||Celcom Home Fibre Gold||Celcom Home Fibre Gold Supreme|
|Voice||Call Rate to All Networks||10sen/min|
|Call Rate IDD||Normal Published Rates|
Is there a deposit?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid up front.
How much is the credit limit for each plan?
For the credit limit, please refer to the table below:
|Plan||Celcom Home Fibre Gold||Celcom Home Fibre Gold Supreme|
When can I schedule my installation?
Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert's availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.
Is there an imposed fee if I reschedule my installation appointment?
You will not be charged any fee if you request to reschedule within a minimum four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment or after the confirmation call made by our Customer Service Consultant.
How long is the service installation process?
The installation process will take approximately three (3) to six (6) hours depending on the premises. You will receive a call from Celcom four (4) days from the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.
Will there be any drilling involved?
Drilling may be required to connect the service to your house. You will need to approve the drilling and the design of the connection prior to installation.
What if I request a non-standard installation?
You may request a non-standard installation at a cost that will be borne by you. The request must be made directly to the TechXpert and cost (refer to below) thereof shall be paid directly to the TechXpert:
|Installation Type||Wiring Description||Distance||Proposed Pricing|
|External (Pole to FTB)||Ground surface||First 30m||RM450|
|Internal (FTB to BTU)||3M surface||First 15m||RM290|
|Over the ceiling||First 30m||RM170|
Can I have my CCTV connected to the service?
The service is only compatible with selected brands and certain models of CCTV. Kindly ensure that your CCTV is compatible with a private dynamic IP. You may also need to contact your CCTV supplier for configuration.
What will I see in my first bill?
You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.
Which charges are subject to the Goods and Services Tax (GST)?
Items which are subject to Service Tax are monthly access fee and usage charges.
How do I pay for my service?
You may make payments at any of our Blue Cubes, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.
What are the devices that will be installed on my premises?
We will install a Router (RGW) and a Modem (ONT) on your premises.
What is the warranty period for the devices?
The Router and Modem have a warranty period of twelve (12) months.
What if my devices are faulty and need replacement?
|Devices||Device Replacement Charges|
|Within Warranty Period||Beyond Warranty Period|
|Router (RGW)||RM300||FREE replacement (one to one swap)||RM300|
What if I would like to cancel my subscription before the installation takes place?
You will not be charged any fee if you request to cancel your subscription within a minimum four (4) days prior to the installation date. A cancellation fee of RM200 will be imposed if you cancel your subscription within four (4) days of your installation date or on the day of installation.
Can I upgrade my speed?
You may request a speed upgrade at no charge, at any time with no renewal on the minimum subscription period.
Can I downgrade my speed?
You may request a speed downgrade at any time subject to a downgrading fee of RM50 with no renewal on the minimum subscription period.
Can I relocate my service at any other location?
You may request service relocation subject to the availability of the service at the new location at the rate of RM200 per request.
What if my new location is not in coverage?
You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided you produce an original utility bill with your new location address.
What if I terminate the service within the contract period?
You will be charged a termination fee of RM500, which will be reflected in your final bill.
If I terminate the service before the contract ends, do I need to return the device(s)?
We only require you to return the Modem (ONT). All other devices belong to you. Our TechXpert will arrange to collect the Modem from your home. RM300 will be charged if you fail to return the Modem.
Where can I terminate the service?
Termination of service is available at our Blue Cube in Sabah or you may call our Customer Service Consultant at 1-300-11-3282
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